Impact of Partnership Characteristics on the Implementation and Benefits of CPFR
Note:
Please focus on ONE of the projects you participated to fill out the questionnaire, which takes about 15 minutes. If your company has multiple CPFR projects (e.g., projects with different trading partners or categories), please assist us to refer the survey questionnaire to those who participated other projects. Your answering all questions is very important for the success and validity of the study. We greatly appreciate the time and effort that you put into filling out this questionnaire. Should you have any questions or concerns, please contact us.
Primary Investigator:	Sponsors:
Ta-tao Chuang, Ph.D. Associate Professor of Information Systems Director, the CPFR Research Team School of Business, AD 09 Gonzaga University Spokane, WA 99258 Email: chuang@gonzaga.edu Tel: (509) 323-3431 Fax: (509) 323-5811	Voluntary Interindustry Commerce Standards (VICS) Association The VICS CPFR Committee National Retail Federation

SECTION I: Benefits of CPFR

Please circle the number to indicate the extent to which you agree or disagree that your firm's CPFR implementation results in the following benefits (1 = strongly disagree, 5 = strongly agree).

Since we implemented CPFR, we have		Strongly Disagree		Netural		Strongly Agree
		1	2	3	4	5
-	reduced our inventory level
-	increased the accuracy of sales/materials forecasts
-	increased the accuracy of order forecasts
-	increased the number of orders delivered on time
-	increased the number of orders delivered in full
-	reduced the frequency of out-of-stocks
-	reduced the lead-time of order generation to order receipt
-	been better prepared for changeover of promotion/ production plan
-	been better prepared for new product introductions
-	been better prepared for rush orders
-	been better prepared for product retirement
-	increased sales
-	increased the accuracy of invoices
-	enhanced the logistics performance (e.g., full truck, vehicle fill, less empty running & less costs)
-	enhanced the logistics planning (e.g., materials, production, capacity and transportation)

SECTION II: Implementation of the CPFR Project

Please circle the number to indicate the extent to which you agree or disagree with the following statements that describe your firm's CPFR implementation (1 = strongly disagree, 5 = strongly agree).

When implementing CPFR, we		Strongly Disagree		Neutral		Strongly Agree
		1	2	3	4	5
-	can directly export/import data in one application into/from another application in the same functional area without human intervention
-	can directly export/import data in one application into/from another application in a different functional area without human intervention
-	can directly export/import data in one application into/from an application in our partners without human intervention
-	can readily access data from all applications involved in the project
-	and our partners openly share cost information pertinent to the project
-	and our partners openly share price information pertinent to the project
-	and our partners openly share product information pertinent to the project
-	and our partners openly share operating details pertinent to the project
-	receive timely update of changes in data of a single item
-	receive timely update of changes in data of items in a category
-	receive timely update of changes in data of items in an application
-	receive timely update of changes in data when a functional area changes its data
-	provide our partners with timely update of changes in data when we change our data
-	have colleagues from multiple functional areas participating in the project
-	have colleagues from different organizational levels participating in the project
-	have executives from both companies participating in the project
-	closely follow the guidance in the Planning (version 1998) / Strategy & Planning stage (version 2004) of the CPFR model
-	closely follow the guidance in the Forecasting (version 1998) / Demand & Supply Management stage (version 2004) of the CPFR model
-	closely follow the guidance in the Replenishment (version 1998) / Execution and Analysis stages (version 2004) of the CPFR model

SECTION III: Partnership

Please circle the number to indicate the extent to which you agree or disagree with the characteristics of partnership between your firm and its partners, regarding the CPFR project (1 = strongly disagree, 5 = strongly agree).

SECTION IV: General Information

A.	Please check the one description that best describes your firm's role.
	Retailers Manufacurers/Assemblers Wholesalers	Suppliers Distributors Others
B.	Please indicate the major industry of your firm.
	Retail Food/beverage processing Consumer goods	Pharmaceuticals Electronics Others
C.	About how many employees work for your firm?
D.	What is the age of your firm?years
E.	What is the total annual revenue of your firm?
F.	How long have you worked for this firm? years
G.	How long have you worked in CPFR?years
H.	How long has your firm been using information systems? years
I.	How long has your firm been using CPFR? years
J.	Your experience with CPFR is based on:
	theoretical attended VICS meetings joined one CPFR pilot	joined two CPFR pilots joined more than two CPFR pilots joined one or more CPFR rollout programs
K.	Please check the organizational level below that best reflects your current position and responsibilities.
	Senior-level executive (e.g., CEO, operating-company president, executive vice president, CFO, COO, CIO, etc.) Director/manager (including project and group manager) Professional/technical/individual contributor Others

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