ZagNet Support Services

Help Desk Information - x5550

As a part of ZagNet, Gonzaga University is pleased to announce the creation of our new Help Desk. Students, faculty, and staff will now be able to call a single telephone number and receive help in solving computer related problems. Students who are having problems connecting to ZagNet will be able to call the Help Desk staff, who will help them diagnose and solve basic network-related problems. If the problem can't be quickly resolved, and appears to be network-related, the Help Desk staff will initiate a work order and transmit it to desktop support staff who will work with the student to resolve the problem. In addition, the Help Desk staff will track all unfinished work orders to ensure they are resolved. Students who are experiencing problems connecting their computers to ZagNet or the Internet, or using any of the supported applications, should call x5550 and talk to a Help Desk staff member.

Supported Applications

ZagNet will provide students with access to a broad range of electronic resources. Students will be able to create their own web pages, electronically submit assignments, search the world wide web for research and other materials, run academic software applications, communicate with others both on and off campus, and access scholarly research materials and electronic journals, all from the comfort and convenience of their rooms. Available resources will include student e-mail, the World-Wide Web, academic software, LIBRIS - the Foley Center online library catalog, Encyclopedia Britannica Online, the Project MUSE electronic research journal collection, and other Internet resources.

As a part of this network access, Gonzaga will provide students with limited support for computer and network software. Students who need help connecting to the ZagNet network and the Internet, or who have questions about using Netscape, Eudora, WinQVT, NCSA Telnet or Pine, should call the Help Desk at x5550 to receive help.

The university support staff will not be able to provide support for other hardware issues or software applications. If students need help with applications not listed above, or are experiencing problems with their computers which are not network related, a list of community repair/support vendors is available outside the Help Desk in AD 016 and on the World-Wide Web at http://barney.gonzaga.edu/tech/vendors.html.

 

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